Online Travel Agency
Dispute Defender
Built an AI pipeline that automatically gathers the right evidence and fights disputes end-to-end — recovering revenue that was previously written off.
AI workflow audit
AI workflow audits for small businesses
Find the repetitive work AI can actually remove, then turn the best opportunity into a reliable automation your team can use.
Built by Duncan Anderson, an AI engineer and data scientist who ships working systems for small teams.
Best-fit workflows
Manual reporting that eats up the same hours every week.
Customer, sales, or operations work spread across inboxes and spreadsheets.
Airtable, Make, n8n, Zapier, CRM, or Google Sheets workflows that keep breaking.
AI experiments that need to become dependable business processes.
Map the workflow
Identify inputs, decisions, tools, handoffs, failure points, and where human review still belongs.
Pick the first build
Prioritize the highest-leverage automation instead of spreading budget across vague AI ideas.
Ship a working system
Build the prototype, connect the tools, and make the workflow reliable enough for daily use.
Proof
Systems built around real operational work
Online Travel Agency
Deal Engine
Built a real-time deal surfacing engine that highlights the hottest flights at any given moment — putting the right deals in front of the right people.
Sports Analytics Platform
The Lineup
Built and operate a paid multi-sport analytics product with real-time data pipelines, Stripe/RevenueCat billing, accuracy tracking, and automated settlement.
Specific workflows
Start with the workflow that is already costing time or deals
These pages are built around specific operational bottlenecks, not generic AI strategy. The strongest first project is usually close to revenue, deadlines, follow-up, or document-heavy admin.
Commercial subcontractors
Bid Package Review
Review plans, specs, addenda, bid forms, scope gaps, RFIs, exclusions, and bid-day checklists before commercial subcontractor bids go out.
Roofing contractors
Roofing Follow-Up
Automate roofing estimate follow-up, proposal reminders, photo notes, production handoffs, and lost-quote tracking.
HVAC and plumbing service companies
HVAC/Plumbing Dispatch
Improve HVAC and plumbing dispatch workflows, missed-call handling, quote follow-up, service notes, and recurring maintenance reminders.
Property managers
Maintenance Intake
Automate tenant maintenance intake, triage, vendor dispatch, status updates, owner approvals, and recurring property reports.
Bookkeepers and small accounting teams
Bookkeeping Cleanup
Automate receipt collection, document naming, transaction categorization support, missing-info follow-up, and month-end bookkeeping cleanup.
Dental clinics
Dental Recall
Improve dental recall, unscheduled treatment follow-up, cancellation gaps, patient intake, and front desk admin workflows.
Med spas and aesthetic clinics
Med Spa Intake
Automate med spa lead intake, consultation follow-up, treatment plan reminders, rebooking prompts, and inquiry triage.
Staffing and recruiting teams
Staffing Screening
Automate candidate intake, resume screening support, follow-up questions, client submission packets, and recruiting pipeline admin.
Small manufacturers and job shops
Manufacturing RFQ
Improve manufacturing RFQ intake, drawing/document triage, quote status tracking, missing-info follow-up, and customer communication.
Insurance brokerages
Insurance Renewals
Automate insurance renewal follow-up, client document collection, application status tracking, certificate requests, and account-manager admin.
Small law firms
Legal Intake
Improve law firm client intake, conflict-check preparation, document collection, consultation follow-up, and matter-opening admin.
What to expect
A practical review, not an AI pitch.
I will review the workflow, tools, volume, and bottlenecks. If there is a practical automation opportunity, I will outline the first build and what it would take to ship it.
If AI is not the right fix, I will say that directly. The goal is a useful operating system, not a demo that never gets used.
Best fit: small teams with repetitive admin, reporting, support, sales ops, or internal process work.
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